Stuart, Cruise Loch Lomond
How have you (your business) gone the extra mile during lockdown or post-lockdown?
We’ve been meeting with compliance to reassure customers that we’re implementing all the new standards. Prior to lockdown a lot of our business was trade, around 80% came from international visitors and coach trips. We’ve really changed our marketing approach to focus on the domestic market at a reduced capacity.
What have you missed most about not being open over the last three months?
The international visitors, we get people coming all the way from North America to India and Bangladesh.
What have you learned about your community during this time?
The number of individuals offering to help in anyway they can - we’ve had a lot of locals coming out and supporting us post-lockdown. We’ve also been focussed on a concept called ‘Blue Health and Space’ which addresses the advantages of being on, around or near water. So we’re really pushing this in our marketing communications going forward and are looking to support charities like Alzheimer Scotland with this.
What do you love most about living and working here?
The stunning scenery - no two days are the same and I love sharing this with our visitors. As I’ve gotten older, I really appreciate how the light can completely change the landscape.
Any special stories about someone or a business in your area that has gone that extra mile during lockdown that makes you smile?
Loch Lomond Whiskies have been great support for us, they’ve provided hand sanitisers as well as miniatures for our bar. Both Forest and Argyll Holidays have also been super helpful.
Your favourite hidden secret spot or activity in Argyll and the Isles?
There’s a couple of hidden gems on Loch Lomond including Inchcailloch Island it’s part of our famous 5 adventure route and has an ancient burial ground on it.
Three words to sum up how you're feeling now that we're out of lockdown?
Relief, uncertainty, concern.