Terms and Conditions

Individual Membership

  • The membership start date will be the date that the membership joining fee or invoice is paid
  • Cancellation: Members should give 30 days’ notice of cancellation. Direct Debit payments will only be cancelled after 30 days e.g., if cancelled on 15th of the month – the next direct debit will be collected and then cancelled
  • In the event a member cancels their direct debit or does not pay their invoice any joining fee is non refundable
  • If a member cancels and has been invoiced for a full year, only the remaining months (after 30 days’ notice) will be refunded
  • After cancellation, the member listing will either be reduced to basic listing and listed as a non-member or removed from the Wild About Argyll website

Destination & Sectoral Groups

  • The membership start date will be the date that the membership joining fee or invoice is paid
  • Cancellation: The relevant authorised person should give 30 days' notice of cancellation. Direct Debit payments will only be cancelled after 30 days e.g., if cancelled on 15th of the month - the next direct debit will be collected and then cancelled
  • In the event a member cancels their direct debit or does not pay their invoice any joining fee paid is non refundable 

  • After cancellation, the DMO member listings will either be reduced to basic listing and listed as a non-member or removed from the Wild About Argyll website.  Members who have direct membership of Wild About Argyll will remain listed and promoted 

  • Any new members of the local DMO or sectoral group will not be added to Wild About Argyll without a direct Argyll and the Isles Tourism Cooperative membership 


Supplier Membership

  • The membership start date will be the date that the membership joining fee or invoice is paid
  • Cancellation: Supplier Members should give 30 days’ notice of cancellation. Direct Debit payments will only be cancelled after 30 days e.g., if cancelled on 15th of the month – the next direct debit will be collected and then cancelled
  • In the event a supplier member cancels their direct debit or does not pay their invoice any joining fee paid is non refundable
  • If a member cancels and has been invoiced for a full year, only the remaining months (after 30 days’ notice) will be refunded
  • After cancellation, the supplier member listing will be removed from the Wild About Argyll website
  • Suppliers will be promoted to the AITC membership. Promotion means:
  • Featured on suppliers’ area on Wild About Argyll's website
  • Promoted at least twice per annum in Argyll and the Isles Tourism Cooperative membership emails / communications
  • Opportunity to sponsor and promote at member events e.g., AGM, Summit

Inappropriate Member Behaviour – Right to Terminate

Argyll and Isles Tourism Cooperative has the Right to Terminate membership in event of:

  • Failure to collect GoCardless payments after 3 attempts and communication to resolve
  • Failure to pay membership invoice after 60 days and communication to resolve
  • Inappropriate member behaviour, including but not limited to:
  • Harassment or inappropriate behaviour towards an Argyll and the Isles Tourism Cooperative board member, staff, freelancer or on digital marketing channels.
  • Reputationally damaging press, blogs, or other social content which is incorrect
  • Fraudulent business activities.
  • If Argyll and the Isles Tourism Cooperative deem fit to remove a member, no fees paid shall be refunded and any listing may be removed – to be determined on a case by case basis

Code of Conduct

  • Members shall act honestly in all dealings with Argyll and the Isles Tourism Cooperative and its members and partners
  • Members shall not knowingly make a false or inaccurate statements, mislead or otherwise allow those with whom they deal to operate with a false impression of anything relating to the business
  • Members shall champion equality and diversity and shall not discriminate against anyone with whom they come into contact
  • Members shall treat all AITC staff and fellow members with dignity and respect and are encouraged to establish working practices that safeguard against unlawful or unethical discrimination in the operation of their own businesses
  • Members shall use the WAA branding and toolkit in accordance with the usage guidance
  • Members have a right to request the information held about them in the AITC systems
  • Members can request, at any point, an update on marketing and promotion plans
  • Members are asked to positively represent the WAA brand in their own communications

Member Complaints

  • If you wish to complain about any aspect of your membership, please do so in writing to admin@wildaboutargyll.co.uk setting out the detail of your complaint

  • We will respond to all complaints within 7 working days of receipt

  • AITC operates within the UK GDPR regulations and as such you have rights to:

    • Request access to information held about you on the AITC member database

    • A right to be forgotten; to have all your details removed from our website and internal systems

  • For either of these, or if you have any concerns about your data privacy, please email admin@wildaboutargyll.co.uk